Your contracting party
You book your stay with Katrin Friedel, Berghotel Steiger, Oberer Krankenhausweg 2a, 08289 Schneeberg, Germany. Contact us at info@berghotel-steiger.de or by telephone on 03772 / 39490.
Enquiries, offers and bookings
A non-binding enquiry does not reserve a room. When booking directly with us, we agree the dates, occupancy, services, total price and related terms with you before the contract is concluded. For online bookings, please read the information about your selected offer and the binding booking step in the booking form.
The agreed services are set out in your offer. We agree special requests and additional services separately. Individually agreed terms take precedence over general terms. The booking confirmation records the agreement; it does not unilaterally change terms already agreed.
Rate and payment
Direct bookings are subject to the terms of the applicable Caesar rate. We provide the rate, total price and terms before the booking is concluded. For direct bookings, you pay for your stay at the hotel. For online bookings, please read the payment information for the selected offer.
Arrival and departure
Check-in is available from 14:00. On your departure day, your room is available until 11:00. Where possible, we can agree other times with you in advance.
Changes, cancellation and no-show
Please contact us as early as possible if you wish to change or cancel your stay. Direct bookings are subject to the cancellation and no-show terms of the applicable Caesar rate, which we provide before the booking is concluded. For online bookings, these are shown with your selected offer. The specific deadlines, times and calculation bases of your rate apply.
Where no valid special agreement applies, statutory provisions apply. Any remaining claim for payment takes account of expenses saved and benefits from alternative occupancy that must be credited. Statutory rights to withdraw from or terminate a contract and other rights remain unaffected.
Right of withdrawal and contractual cancellation
Accommodation contracts for purposes other than residence, for a specific date or period, generally have no statutory right of withdrawal under section 312g(2), point 9, of the German Civil Code (BGB). Any cancellation right agreed with your offer remains unaffected. This statement does not apply generally to vouchers or other orders.
During your stay
Please speak to us promptly if something is wrong, so that we can help and remedy a problem. This does not restrict your statutory rights. Statutory provisions apply to liability and rights relating to defects.
Enquiring about vouchers
You can enquire about vouchers directly with us. Before a binding order, we agree the voucher type, value or service, price, payment, delivery and redemption terms. A voucher alone does not reserve dates for a stay. Where a right of withdrawal applies, we provide the relevant information before the contract is concluded.